Effective Date: June 2026
Welcome to Imperial Holidayz. These Terms & Conditions govern your use of our website and travel-related services. By accessing our website, submitting inquiries, requesting quotations, or booking any travel service through Imperial Holidayz, you agree to comply with and be bound by these Terms & Conditions.
If you do not agree with any part of these terms, you should discontinue use of our website and services.
About Imperial Holidayz
Imperial Holidayz is a travel and tourism company providing domestic and international tour packages, holiday planning, hotel reservations, transportation arrangements, sightseeing services, adventure tours, pilgrimage tours, honeymoon packages, family vacations, group tours, and other travel-related services.
Office Address:
Imperial Building, Kusumkhera Chauraha, Haldwani (Nainital), Haldwani, Uttarakhand 263139
Phone: +91 80577 55111
Acceptance of Terms
By accessing this website or using any services offered by Imperial Holidayz, you acknowledge that you have read, understood, and accepted these Terms & Conditions.
These terms apply to all visitors, customers, travelers, and users of our services.
Website Usage
Users agree to use the website only for lawful purposes.
You agree not to:
- Use the website for fraudulent activities.
- Attempt unauthorized access to website systems.
- Copy, distribute, or reproduce website content without permission.
- Upload malicious software, viruses, or harmful code.
- Interfere with website functionality or security.
Imperial Holidayz reserves the right to restrict or terminate access to users violating these conditions.
Travel Information
While we strive to provide accurate and up-to-date information regarding destinations, accommodations, transportation, pricing, and itineraries, travel-related information may change without prior notice.
Imperial Holidayz does not guarantee that all information displayed on the website will always remain current or error-free.
Customers are advised to verify important travel details before finalizing bookings.
Booking Policy
All bookings are subject to:
- Availability of services.
- Confirmation from hotels, transport providers, and other suppliers.
- Completion of required booking formalities.
- Acceptance of applicable charges and conditions.
A booking shall be considered confirmed only after receiving confirmation from Imperial Holidayz.
Pricing Policy
All package prices displayed or communicated by Imperial Holidayz are subject to change without prior notice.
Price changes may occur due to:
- Hotel tariff revisions.
- Fuel price fluctuations.
- Government taxes.
- Airline fare changes.
- Transportation costs.
- Seasonal demand.
Customers will be informed of applicable charges before final confirmation.
Customer Responsibilities
Customers are responsible for providing accurate and complete information during inquiries and bookings.
Travelers must ensure they possess:
- Valid identification documents.
- Required permits.
- Travel insurance (if applicable).
- Necessary health documentation.
- Any other documentation required by local authorities.
Imperial Holidayz shall not be responsible for losses arising from incomplete or incorrect information provided by customers.
Hotel and Accommodation Services
Hotel accommodations are provided according to the selected package and availability.
Imperial Holidayz acts as an intermediary between customers and accommodation providers.
Hotel facilities, services, check-in times, check-out times, room categories, and amenities are governed by the respective hotel’s policies.
Any disputes regarding hotel services shall be subject to the hotel’s terms and conditions.
Transportation Services
Transportation services may include private vehicles, shared vehicles, buses, trains, or other modes of travel depending on the package selected.
Vehicle type, model, and seating arrangements may vary based on availability and operational requirements.
Travel schedules may be affected by:
- Weather conditions.
- Road conditions.
- Traffic congestion.
- Mechanical issues.
- Government restrictions.
Imperial Holidayz shall not be liable for delays caused by such circumstances.
Tour Itinerary Changes
Tour itineraries are planned carefully; however, modifications may become necessary due to:
- Weather conditions.
- Road closures.
- Safety concerns.
- Government regulations.
- Operational requirements.
Imperial Holidayz reserves the right to alter, rearrange, substitute, or modify itinerary components when required for customer safety or operational efficiency.
Cancellation Policy
Cancellation requests must be communicated through official channels such as phone, WhatsApp, or email.
Cancellation charges may apply depending on:
- Hotel cancellation policies.
- Transportation provider policies.
- Tour operator conditions.
- Destination-specific requirements.
Refunds, if applicable, shall be processed according to the applicable cancellation terms.
Refund Policy
Refunds are subject to the conditions outlined in the Cancellation & Refund Policy.
Processing times may vary depending on service providers, payment methods, and banking institutions.
Certain bookings may be entirely non-refundable.
Limitation of Liability
Imperial Holidayz acts as a travel facilitator and coordinator between customers and third-party service providers.
We shall not be liable for:
- Delayed transportation.
- Flight cancellations.
- Hotel overbooking.
- Loss of personal belongings.
- Injuries during travel.
- Accidents.
- Natural disasters.
- Political disturbances.
- Government restrictions.
- Any event beyond our reasonable control.
Customers participate in travel activities at their own risk.
Adventure Activities
Some tour packages may include adventure activities such as trekking, hiking, camping, rafting, skiing, wildlife exploration, or similar activities.
Participation in such activities involves inherent risks.
Customers acknowledge these risks and agree that Imperial Holidayz shall not be held responsible for injuries, losses, or damages resulting from participation in such activities.
Travel Insurance
Imperial Holidayz strongly recommends obtaining suitable travel insurance before commencing any journey.
Travel insurance may provide protection against:
- Medical emergencies.
- Trip cancellations.
- Lost baggage.
- Travel delays.
- Accidental injuries.
Any claims related to insurance must be made directly with the insurance provider.
Intellectual Property Rights
All website content, including:
- Text
- Images
- Graphics
- Logos
- Designs
- Branding Elements
- Travel Descriptions
are the property of Imperial Holidayz unless otherwise stated.
Unauthorized reproduction, distribution, modification, or use of website content is prohibited.
Third-Party Services
Imperial Holidayz may rely on third-party providers for accommodations, transportation, sightseeing, and related services.
While we make every effort to work with reputable partners, we cannot guarantee the performance of third-party service providers.
Customers acknowledge that such services remain subject to the terms and conditions of the respective providers.
Force Majeure
Imperial Holidayz shall not be held liable for delays, interruptions, cancellations, losses, or damages caused by events beyond our reasonable control, including but not limited to:
- Floods
- Landslides
- Earthquakes
- Storms
- Natural Disasters
- Political Unrest
- Government Orders
- Strikes
- Lockdowns
- Epidemics
- Pandemics
- Transportation Disruptions
No compensation shall be payable for losses arising from such circumstances.
Indemnification
Users agree to indemnify and hold harmless Imperial Holidayz, its employees, representatives, and affiliates from any claims, liabilities, damages, expenses, or legal costs arising from misuse of the website or violation of these Terms & Conditions.
Changes to Terms
Imperial Holidayz reserves the right to modify these Terms & Conditions at any time without prior notice.
Updated versions will be published on this page and become effective immediately upon publication.
Governing Law
These Terms & Conditions shall be governed and interpreted in accordance with the laws of India.
Any disputes arising from the use of our website or services shall be subject to the jurisdiction of the competent courts located in Haldwani, Uttarakhand.
Contact Information
Imperial Holidayz
Imperial Building, Kusumkhera Chauraha, Haldwani (Nainital), Haldwani, Uttarakhand 263139
Phone: +91 80577 55111