Effective Date: June 2026
Imperial Holidayz aims to provide transparent and professional travel services. Customers are advised to carefully read this Cancellation and Refund Policy before confirming any booking or travel arrangement.
By booking any service with Imperial Holidayz, customers acknowledge and agree to the terms outlined below.
Booking Confirmation
A booking shall be considered confirmed only after receiving written confirmation from Imperial Holidayz and completion of any required booking formalities.
Package availability, hotel rooms, transportation services, and activity bookings are subject to confirmation and availability at the time of booking.
Cancellation by Customer
If a customer wishes to cancel a booking, the cancellation request must be communicated through WhatsApp, phone, email, or any official communication channel used by Imperial Holidayz.
Cancellation requests are processed based on the policies of hotels, transportation providers, tour operators, and other service providers involved in the booking.
Cancellation charges may vary depending on:
- Destination
- Travel Date
- Hotel Policies
- Transportation Policies
- Seasonal Demand
- Supplier Terms and Conditions
Refund Policy
Refund eligibility depends on the cancellation terms of the respective service providers associated with the booking.
Where a refund is applicable:
- Refund amounts may be reduced by applicable cancellation charges.
- Processing fees, taxes, or third-party charges may not be refundable.
- Approved refunds are generally processed within 7 to 15 business days.
Refund timelines may vary depending on banking institutions and payment methods.
Non-Refundable Services
Certain bookings and services may be completely non-refundable, including but not limited to:
- Special promotional packages.
- Discounted holiday offers.
- Last-minute travel bookings.
- Certain hotel reservations.
- Transportation bookings with non-refundable terms.
- Customized travel arrangements.
- Services already utilized by the customer.
Customers are advised to confirm refund eligibility before finalizing any booking.
No Advance Collection Through Website
Currently, Imperial Holidayz does not collect online payments directly through its website.
Customers generally communicate with our team through phone calls, WhatsApp, or other communication channels for booking-related discussions and payment arrangements.
Any payment-related terms shared at the time of booking shall be considered applicable in addition to this policy.
Modifications and Amendments
Requests for changes to travel dates, hotel selections, destinations, transportation arrangements, or package inclusions are subject to availability and may involve additional charges.
Imperial Holidayz reserves the right to modify package components when necessary due to operational requirements or circumstances beyond our control.
Cancellation by Imperial Holidayz
In rare circumstances, Imperial Holidayz may need to cancel or modify travel arrangements due to operational issues, natural disasters, government restrictions, supplier failures, safety concerns, or unforeseen events.
In such cases, reasonable efforts will be made to offer suitable alternatives whenever possible.
Force Majeure
Imperial Holidayz shall not be held responsible for cancellations, delays, interruptions, losses, or additional expenses resulting from circumstances beyond our control, including:
- Natural Disasters
- Floods
- Landslides
- Earthquakes
- Political Unrest
- Government Restrictions
- Strikes
- Epidemics or Pandemics
- Adverse Weather Conditions
- Transportation Disruptions
No compensation shall be payable for losses arising from such circumstances.
Contact Information
For cancellation, refund, or booking-related queries, please contact:
Imperial Holidayz
Imperial Building, Kusumkhera Chauraha, Haldwani (Nainital), Haldwani, Uttarakhand 263139
Phone: +91 80577 55111